Question 1

What time is check-in and check-out?

Accepted Answer

Check-in is at 15:00 and check-out is at 11:00. Please contact the property if you need early check-in or late check-out.

Question 2

How does Klarna payment work?

Accepted Answer

With Klarna, you can split your payment into 3 interest-free installments. Select Klarna at checkout, complete verification, and pay 1/3 today. The remaining 2 payments are automatically charged every 30 days. No hidden fees, no interest.

Question 3

What is the cancellation policy?

Accepted Answer

Cancellation policy varies by room type and booking date. Please check the cancellation terms when booking. Most bookings offer free cancellation up to a few days before arrival.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Klarna for payment in 3 interest-free installments. Payment is processed securely through an encrypted connection.

Question 5

Can I modify my booking?

Accepted Answer

Yes, you can modify your booking subject to availability. Contact us as soon as possible to help with changes to dates or room type. Price differences may apply.

Ozen Suite & Villa CreteOfficial Hotel Rates. You are booking direct with hotel.

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